Kala Shah

FILE - In this May 27, 2016 file photo, passengers line up to check in before their flight at Sky Harbor International Airport in Phoenix. Significant progress has been made on shortening screening lines since earlier this spring when airlines reported thousands of frustrated passengers were missing flights, the head of the Transportation Security Administration said Tuesday, June 7, 2016. (AP Photo/Matt York, File)

99 percent satisfaction at TSA? Congressman questions agencies’ customer service data

Rep. Henry Cuellar (D-Texas) said agencies are too selective about what they choose to include or omit in their progress reports on customer service. Instead,…

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