Federal agency performance depends on individual accountability
Accountability, performance measurement, and the interplay between political appointees can get complicated.
Accountability, performance measurement, and the interplay between political appointees can get complicated.
American University’s Bob Tobias told Federal Drive that Trump administration reorganization plans won’t succeed without cooperation and buy-in from the…
Recent research shows a mismatch between what federal managers think and what constituents think when it comes to customer service. Bob Tobias, founder…