Key Leadership Program

federal agency, performance management

Federal agency performance depends on individual accountability

Accountability, performance measurement, and the interplay between political appointees can get complicated.

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Bob Tobias, Professor in the Key Executive Leadership Program at American UniversityProfessor in the Key Executive Leadership Program at American University

President’s management agenda benefits from being specific

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Bob Tobias, professor at the Key Executive Leadership program of American University

Big stimulus bills fall to federal workforce to carry out programs despite capacity constraints

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Bob Tobias, professor at the Key Executive Leadership program of American University

Returning to the office, it’s about a lot more than the office or the building

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Bob Tobias: How reorganization may or may not work under Trump administration

American University’s Bob Tobias told Federal Drive that Trump administration reorganization plans won’t succeed without cooperation and buy-in from the…

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American UniversityBob Tobias, American University

Bob Tobias: A disconnect over customer service

Recent research shows a mismatch between what federal managers think and what constituents think when it comes to customer service. Bob Tobias, founder…

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