National Government Services Inc.

OMB names 5 priority areas to improve interagency customer experience, as IRS also tackles citizen services

As the Biden administration directs agencies to prioritize customer experience improvements around five cross-cutting areas, agencies like IRS launch initiatives…

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Healthcare workers walk to a tent, Wednesday, Aug. 5, 2020, at a COVID-19 testing site outside Hard Rock Stadium in Miami Gardens, Fla. State officials say Florida has surpassed 500,000 coronavirus cases. Meanwhile, testing is ramping up following a temporary shutdown of some sites because of Tropical Storm Isaias. (AP Photo/Wilfredo Lee)

How human-centered design enables federal health agility during COVID-19

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Smith Pachter McWhorter PLC

Federal appeals court upholds company’s protest of CMS award

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