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National Government Services Inc.

Human-centered design enables government to improve customer experience in times of transition

Citizens seek out government services during times of transition, when they’re most vulnerable. Human-centered design can help government connect with…

Analysis

OMB names 5 priority areas to improve interagency customer experience, as IRS also tackles citizen services

Federal Insights

Healthcare workers walk to a tent, Wednesday, Aug. 5, 2020, at a COVID-19 testing site outside Hard Rock Stadium in Miami Gardens, Fla. State officials say Florida has surpassed 500,000 coronavirus cases. Meanwhile, testing is ramping up following a temporary shutdown of some sites because of Tropical Storm Isaias. (AP Photo/Wilfredo Lee)

How human-centered design enables federal health agility during COVID-19

Commentary

Smith Pachter McWhorter PLC

Federal appeals court upholds company’s protest of CMS award

Federal Drive