National Taxpayer Advocate

• Nina Olson, National Taxpayer Advocate, Internal Revenue Service

  In Nina Olson's new report to Congress covering 2014, the National Taxpayer Advocate told of a grim situation for the IRS. Service has eroded badly, oversight is poor and tax administration is being reshaped in negative ways by forces outside the agency's control. There's plenty of blame to go around. But the situation isn't hopeless. Olson joined the Federal Drive with Tom Temin with more on the problems and possible solutions.

  Federal Drive

  January 23, 2015
• Good IRS customer service now a taxpayer right

  The newly adopted "Taxpayer Bill of Rights" will help IRS employees provide better service to taxpayers and sends a "message to Congress."

  Workforce

  June 10, 2014
• Report: Budget, training cuts put IRS ‘at risk’

  In an annual report to Congress, the National Taxpayer Advocate, Nina Olson, wrote that the IRS faces "unstable and chronic underfunding that puts at risk the IRS's ability to meet its current responsibilities, much less articulate and achieve the necessary transformation to an effective, modern tax agency."

  Budget

  January 10, 2014
• IRS struggling to tackle massive surge in identity theft

  Faced with declining resources, the Internal Revenue Service has diverted resources from elsewhere inside the agency to try and head off skyrocketing cases of identity theft stemming from tax refunds.

  All News

  November 30, 2012