Of all the customer service channels in need of improvement, agencies across the board may find the biggest challenge in making their websites more user-friendly.
MaryAnn Monroe, director of customer experience for HighPoint Global, explains how the new President’s Management Agenda is helping agencies better meet citizens’ needs.
The most recent update to Performance.gov shows the Trump administration spent the winter months drafting and presenting its ideas for civil service modernization.
The Trump administration may move several functions, including federal employee health and retirement benefits programs, from the Office of Personnel Management to other agencies.
As the growth of cloud adoption has increased in government, so too has the complexity. And with that complexity comes a barrage of choices that agency IT offices must navigate.
Speaking at a Data Coalition event Wednesday, Federal Chief Information Officer Suzette Kent said the data CAP goal will help the government get its arms around its huge trove of data.
The success of the new President’s Management Agenda hinges on the Trump administration’s ability to modernize the federal workforce, the Office of Management and Budget says.
Compared to the private sector, the federal government, as a whole, ranks down toward the bottom of a new customer service scorecard.
Following the release of the President’s Management Agenda, the Trump administration is relaunching the Federal Customer Service Awards program the Obama administration began in 2015.
The Trump administration has big plans to improve the government’s customer service, but Margaret Weichert, the deputy director for management at OMB, says getting there means more than just modernizing IT.