Taxpayer Assistance Center

IRS Upgrade

IRS plans for 20,000 new hires by end of FY 2024 to replace aging workforce

The IRS is preparing to hire tens of thousands of new employees by the end of fiscal 2024, with many of those new hires going to improve taxpayer experience…

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FILE - In this photo March 22, 2013 file photo, the exterior of the Internal Revenue Service (IRS) building in Washington. The IRS provided poor customer service during this year's tax filing season as taxpayers struggled with a rise in identity theft and complications related to President Barack Obama’s health law, a government watchdog said Wednesday. A new report by the National Taxpayer Advocate says the IRS has been hampered by budget cuts. (AP Photo/Susan Walsh, File)

Ahead of filing season, decade of IRS budget cuts ‘taking a toll’ on workforce morale

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(GettyImages/Bloomberg/Luke Sharrett)USPS coronavirus

Postal Service retains title of Americans’ favorite agency

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