The President’s Management Agenda addressed the need for agencies to overhaul their approach to customer experience, but the Treasury Department has drafted a plan to put those ideas into practice.
They can’t compare to piano-playing felines, but IRS videos do have their share of online followers.
In today’s Federal Newscast, there’s been another setback in negotiations between Social Security Administration management and its cadre of administrative law judges.
Chief information officers at two agencies that received higher overall marks on their FITARA scorecards this year have tole members of the House Oversight and Reform Committee that efforts to move to the cloud have led to greater efficiencies and cost savings.
Agencies don’t lack for a whole host of metrics for their programs. But do those numbers show the whole picture?
In today’s Federal Newscast, legislation in both the House and Senate aims to guarantee every senior a Social Security cost of living adjustment with an annual floor of no less than 3%.
With agencies drowning in more data than they know what to do with, a new tool from the Bureau of the Fiscal Service aims to help the public keep tabs on government spending.
GAO estimates agencies could save billions of dollars by reducing the number of agency programs with overlapping missions, but the OMB has yet to complete a comprehensive inventory of agency programs nearly a decade after Congress mandated it.
The Office of Management and Budget said Quality Service Management Organizations will make it easier for agencies to adopt back-office shared services.
The General Services Administration launched a robotics process automation community of practice to collect and share best practices across government.