United Shared Services Management

  • Dave McClure: Adopting shared services presents a challenge to agencies

    The Unified Shared Service Management team is trying to carry out the government’s vision of shared services. When experts talk about this stuff, two themes come up again and again: execution and enforceability. Dave McClure, chief strategist at the Veris Group, used to lead the Office of Citizen Services and Innovative Technologies at the General Services Administration. He discusses the challenges of shared services on In Depth with Francis Rose.