Veterans Experience Office

(AP Photo/Pablo Martinez Monsivais)Veteran Affairs building near the White House in Washington, Feb. 14, 2018. An internal watchdog's investigation has found that Veterans Affairs Secretary David Shulkin improperly accepted Wimbledon tennis tickets and likely wrongly used taxpayer money to cover his wife's airfare for an 11-day European trip. (AP Photo/Pablo Martinez Monsivais)

VA sees trust improve by 24% in five years, thanks to veterans experience effort

Trust in the Department of Veterans Affairs has grown 24% in the last five years, according to a new report from VA’s Veterans Experience Office.

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John Koskinen

Doing less with more: How to improve customer experience on a shrinking budget

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