Federal Drive

John Wagner: Streamlining air travel

Customs and Border Protection had a problem: how to heighten security while grappling with rising international travel. If you traveled abroad prior to 2008, yo...

July 28, 2015 9:55 am

< a min read

Customs and Border Protection had a problem: how to heighten security while grappling with rising international travel. If you traveled abroad prior to 2008, you probably remember the long wait times and seemingly overwhelmed customs officers. In stepped John Wagner, the Deputy Assistant Commissioner of Customs and Border Protection. He helped streamline the process, and was named one of this year's 33 Service to America Medal finalists. He spoke with Tom Temin on the Federal Drive about his work. View a photo gallery of Service to America Medal finalists.