Tom Allin: Coming to VA as its first chief veterans experience officer

Over the past year, several corporate executives have taken key positions in the Veterans Affairs Department, lured by the chance to help the agency change following scandals in patient care. Tom Allin, VA's first chief veterans experience officer, comes from the restaurant industry. He tells Federal News Radio's Emily Kopp that it was VA Secretary Bob McDonald's emphasis on serving veterans that made him sign up.

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