Federal Drive

Daryl Covey: Community of Practice pushes for improved customer service

The Office of Management and Budget has been pushing federal agencies to improve customer service, whether online or in-person. But one group has been pushing b...

Tom Temin@tteminWFED

December 2, 2015 9:26 am

< a min read

Daryl Covey, National Weather Service

The Office of Management and Budget has been pushing federal agencies to improve customer service, whether online or in-person. But one group has been pushing better service for years. The Government Customer Contact Services Community of Practice was founded by Daryl Covey. A Weather Service executive with 38 years of federal service, Covey tells Federal Drive with Tom Temin what the Community of Practice is all about.