Federal Drive

Bob Tobias: A disconnect over customer service

Recent research shows a mismatch between what federal managers think and what constituents think when it comes to customer service. Bob Tobias, founder of the K...

Tom Temin@tteminWFED

March 10, 2016 10:38 am

< a min read

Bob Tobias, founder, Key Leadership Program at American University,

Recent research shows a mismatch between what federal managers think and what constituents think when it comes to customer service. Bob Tobias, founder of the Key Leadership Program at American University, shares his insight on Federal Drive with Tom Temin.