Bob Tobias: A disconnect over customer service
Recent research shows a mismatch between what federal managers think and what constituents think when it comes to customer service. Bob Tobias, founder of the Key...
Recent research shows a mismatch between what federal managers think and what constituents think when it comes to customer service. Bob Tobias, founder of the Key Leadership Program at American University, shares his insight on Federal Drive with Tom Temin.
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Tom Temin
Tom Temin is host of the Federal Drive and has been providing insight on federal technology and management issues for more than 30 years.
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