Nancy Schlichting: How the VA can improve health care delivery

Nancy Schlichting, chairwoman, Commission on Care

Poor access to health care at the Veterans Affairs Department came to light two years ago and sparked nearly continuous upheaval ever since. Appointed by Congress, the Commission on Care has issued its final recommendations for overhauling how VA delivers its basic mission, providing health care for veterans. Commission Chairwoman Nancy Schlichting gives Federal Drive with Tom Temin a highlight.