Greg Pellegrino: Political transition involves more than meets the eye

Greg Pellegrino, customer strategy expert and principal, Deloitte Consulting

All eyes might be on Donald Trump on Inauguration Day, but in reality, the transition involves thousands of people. As in a business merger or acquisition, the hard work comes after the fact. Both career civil servants and politically appointed transition teams can benefit from the lessons learned, as Greg Pellegrino, a customer strategy expert and principal at Deloitte Consulting, tells Federal Drive with Tom Temin.