Margot Conrad: Will agency websites soon be collecting more data?
November 29, 2017 10:51 am
< a min read
One reason online shopping is so appealing is the way websites collect visitor habit data and use it to enhance return visits. Now a bill in Congress, the Federal Agency Customer Experience Act, would let agencies collect data and solicit feedback. Margot Conrad, director of education and outreach at the Partnership for Public Service, tells Federal Drive with Tom Temin how this could help.