Margot Conrad: Will agency websites soon be collecting more data?

A new bill in Congress, the Federal Agency Customer Experience Act, would let agencies collect data and solicit feedback.

One reason online shopping is so appealing is the way websites collect visitor habit data and use it to enhance return visits. Now a bill in Congress, the Federal Agency Customer Experience Act, would let agencies collect data and solicit feedback. Margot Conrad, director of education and outreach at the Partnership for Public Service, tells Federal Drive with Tom Temin how this could help.

Subscribe to Federal Drive’s daily audio interviews on iTunes or PodcastOne.

Copyright © 2024 Federal News Network. All rights reserved. This website is not intended for users located within the European Economic Area.

Related Stories