Bob Tobias: Watch out for work quality when using shared services

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Shared services are spreading as a way of reducing costs and overlap. But how do you make sure the quality of your agency’s work doesn’t take a hit, while also creating trust from those currently managing their own services? For one answer, Federal News Radio’s Eric White spoke with Bob Tobias, professor with the Key Executive Leadership Programs at American University, on Federal Drive with Tom Temin.

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