Vashon Citizen: USCIS’ new virtual assistant Emma gets service award
May 31, 20189:06 am
< a min read
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For two years, U.S. Citizenship and Immigration Services has been fielding an online virtual assistant it has dubbed Emma. She brings the agency into the intelligent chat-box era, in both English and Spanish. And now she has won a Service to the Citizen Award. Vashon Citizen of the USCIS contact center solutions branch. joined Federal Drive with Tom Temin to discuss how it works behind the scenes.