VA thinks newest website version improves customer experience
October 26, 201810:32 am
< a min read
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Customer experience for many citizens starts with a federal agency’s website. For agencies, the optimal site is a constantly moving target. But officials at the Veterans Affairs Department think they’ve got it right with the launch of a new and improved version. Barbara Morton, VA’s deputy chief veterans experience officer, joined Federal Drive with Tom Temin with the details.