Agencies are looking to sure up their customer service but hurdles remain

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Agencies have been tasked by the Trump administration to take their customer service up a notch. But a few things may stand in the way, like budget uncertainty, and in some agencies less-than-optimal relations between line employees and management. Bob Tobias is a professor in the Key Executive Leadership Program at American University and he joined Federal Drive with Tom Temin to argue that better services starts in-house.

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