Veterans Benefits undersecretary instituted quarterly performance briefings

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Dr. Paul Lawrence walked into what you might call a complicated situation when he took over as the undersecretary for Veterans Benefits at the Veterans Affairs Department in 2018. Among the priorities were fixing the disability claims process and carrying out the Forever GI bill. We discussed all of this and more with him on Federal Drive with Tom Temin — starting with how and why he instituted quarterly performance briefings.