Economic stress calls for government agencies to engage at-risk constituents now

Many households have felt the weight of persistent high inflation and rising interest rates, as well as the easing of pandemic-related government assistance…

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FILE - This Feb. 11, 2004, file photo provided by the Bureau of Prisons shows the Federal Correctional Complex in Florence, Colo. Clockwise from lower left is the minimum security Federal Prison Camp, the high security United States Penitentiary, the maximum security United States Penitentiary and the Federal Correctional Institution. Experts say the drug lord Joaquin

A one-time inmate, shows the federal prison system can — and often does — achieve its mission

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National Debt Fact Focus

Agencies know what to do during a government shutdown, but default is new territory

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Postal Service Electric Vehicles

DeJoy rebuffs USPS regulator considering more ‘proactive’ role in postal oversight

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FILE - The Yazoo City Federal Corrections Complex in Yazoo City, Miss., is shown Feb. 9, 2007. At the federal prison in Yazoo City, Mississippi, the official tasked with investigating staff misconduct has been the subject of numerous complaints and has been arrested multiple times. But the Bureau of Prisons has not removed him from the position and did not suspend him after his arrests, which is a standard practice when Justice Department employees are arrested for criminal offenses. (AP Photo/Rogelio V. Solis, File)

An unvarnished view of one senior correction officer’s daily life

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Dissatisfied with OPM’s data, Republicans ask individual agencies for telework details

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Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device

Latest Biden EO prioritizes care service delivery, but where do agencies start?

As equity and accessibility continue to guide customer experience initiatives from the current administration, a three-pronged approach should be leveraged…

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Gretta Goodwin

GAO’s expert on federal prisons has long list of ideas to improve government’s worst place to work

As the Director of Homeland Security and Justice Issues at the Government Accountability Office, Goodwin is like a stern but compassionate teacher, as…

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This Oct. 7, 2014, file photo shows

Former federal warden has ideas for Bureau of Prisons reform

Tom starts with the notion that the federal correctional facility is the basic unit in the Bureau of Prisons. Tom’s guest is a corrections consultant, who served in the Senior Executive Service and as warden of ADX Florence, the system’s most secure prison. The Colorado facility is also known as Super Max.

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