Today, the Defense Information Systems Agency, the Environment Protection Agency, the Veterans Affairs Department and many others recognize the value of no longer having to worry if desktops or laptops are working or the network has enough bandwidth. Through the cloud, industry partners are telling agencies, “We will worry about the commodities and you worry about the mission.”

That also means the role of the agency chief information officer has evolved.

This exclusive e-book highlights the different approaches to managed services agencies are taking and the outcomes they hope to achieve. Most of all, the e-book demonstrates the trend that the customer must drive the entire process.