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Federal Insights
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Trying to understand the misunderstood and diverse world of customer experience
CX is important. So is security. This is a discussion about both with two federal heavyweights from two very important agencies.
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Coast Guard exploring satellites, other new tech to improve fleet connectivity
The Coast Guard is prioritizing data readiness as it begins updating its network infrastructure. One big challenge it faces is how to provide connectivity to its fleet...
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Lessons learned from Air Force’s ILS-S logistics system modernization
The Air Force's Integrated Logistics System - Supply has been in a near-constant state of modernization since the 1980s. Lead engineer James Harbison details some...
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Customs and Border Protection adopts new technology to make traveling easier
At Customs and Border Protection, new technologies streamline customer service.
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State Dept working toward SBOM adoption to improve supply chain risk management
Although there’s some disagreement over when agencies will actually start benefitting from them, many agencies are currently laying the foundation to start using...
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Interior Department focusing on future of work, employee engagement, hiring
The Interior Department is putting together a future of work plan to determine what its needs and lessons learned are regarding telework, office space and employee...
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Unified networks support wide range of IoT devices
The internet of things, or IoT, refers to sensors with an extremely wide range of capabilities, network requirements, and power needs.
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The 3 musts of a robust federal telework future
Permanent hybrid environments will require agencies to give teleworkers capabilities identical to what they have in the office. Here are the three critical requirements...
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Effective data protection requires data visibility, agency resiliency and a ransomware playbook approach
Agencies must prioritize data visibility, agency resiliency and a ransomware playbook approach to ensure effective data protection.
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Kubernetes, containerization enable capable computing at the edge
Brandon Gulla, the chief technology officer of Rancher Government Solutions, said that virtualization is fast giving way to use of containerization managed under...
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In a fierce competition for talent, workforce data is king
Agencies have always used the annual Federal Employee Viewpoint Survey as a key tool to measure feedback and satisfaction from their current workers. But Wayne Bobby,...
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Agencies look toward new emergency networks when disaster strikes
Agencies are eyeing a range of possibilities to take advantage of 5G advances, but perhaps no application is more urgent than ensuring and even boosting connectivity to...
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How the Air Force manages risk in its supply chains
When a part is needed for a plane in the Air Force, it usually comes through the 448th Supply Chain Wing in the Air Force Sustainment Center. Ensuring that all those...
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‘Going FAR before going FAIR,’ while juggling multiple clouds
The National Institutes of Health recently added Microsoft Azure to their other two cloud providers: AWS and Google Cloud. Some call those providers, “the big...
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Use the cloud for frictionless identity and access management
Getting ID and access management right is important for several reasons. Sean Frazier, the federal chief security officer at Okta points out that the ID and access...
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Would a joint environment with the private sector improve federal cybersecurity?
If federal agencies want to boost cybersecurity they’ll need to organize data beyond lakes or stores. That's why the U.S. Cyberspace Solarium Commission recommended a...
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Creating the smart base of the future with 5G
The Department of Defense is aimed at creating the smart base of the future. Bases are essentially miniature cities, with all the same infrastructure needs like...
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How to strengthen cyber identities and protect network privileges
End points – smart phones, tablets, notebook PCs, even desktop PCs – form employees’ entry points to networks, applications and data. The rise in remote working...
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OPM’s changing cybersecurity posture: From protecting the perimeter to protecting it all
The Office of Personnel Management, as it plans to “sprint toward the cloud,” has selected its provider in order to, on two fronts, shed its legacy data center and...
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Good data is a key component to AI innovation and machine learning
When the Biden administration launched an AI task force earlier this month to create a path to “democratize access to research tools to promote AI,” the goal of...
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Homeland Security wants to ‘cut through the hype’ of AI, find best uses only
"Artificial intelligence,” “machine learning” and “robotic process automation” (RPA) get thrown around synonymously, but differentiating between them is...
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The Pentagon's 'SWAT Team of Nerds'
They have been a separate entity around the Pentagon for less than five years, taking on a variety of complex technical issues for different DoD groups. And their...
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How to get supercomputer-like data strategies for AI/ML
How the agency curates, grows, stores and manages its data will determine how effective it will be at deploying AI/ML applications, according to Gary Hix, the chief...
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Part 2: Air Force pursues lines of effort for IT risk reduction at bases
If it could, the Air Force would prefer to have airmen and guardians only perform the work they need to do – and find other solutions where possible.
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CBP: 'Always proactive and staying ahead of advanced persistent threats'
We all have an idea of what the men and women of Customs and Border Protection look like, defending America in uniform. Then, of course, there’s the protection...
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OIG investigations face challenge of both too little and too much data
Steven Burke, of the Council of Inspectors General on Integrity and Efficiency, said one of the ways to overcome those challenges is with good business relationships...
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A strong Army in pursuit of data dominance
The well-trained and well-equipped warfighters of the U.S. Army have an arrow in their quiver that you might or might not know about: data dominance.
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Naval Information Warfare Center wants to ‘push the envelope’ on managed services
Teri-Lee Holland, division head for data center and cloud hosting services, performs engineering work for sailors, including cloud hosting services for payroll and HR...
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The cloud keeps the State Department connected to every corner of the globe
As technology has figuratively led to a shrinking of the Earth, the State Department has embraced cloud technology to streamline and organize its IT organization, the...
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FDIC modernizing IT with business goals in mind
FDIC Deputy Director of Infrastructure Services Isaac Hernandez said agencies cannot target modernization based on technology alone. As the banking industry changes to...
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TSA’s digital services team accelerates delivery of new capabilities
Russ Roberts, the TSA chief information officer, said the digital services team and the move to DevSecOps will become more important as TSA brings in new touchless and...
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FDIC modernizing IT with business goals in mind
FDIC Deputy Director of Infrastructure Services Isaac Hernandez said agencies cannot target modernization based on technology alone. As the banking industry changes to...
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Protecting cyber assets is essential as the internet touches every part of life
This is the 17th year of Cybersecurity Awareness Month and Kevin Harris, cybersecurity program director at American Military University, says a lot has changed since...
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SBA's 2020 pandemic transition, from big to huge, without flinching
If any federal agency was in the spotlight at the beginning of the pandemic, it was the Small Business Administration. While SBA employees, like so many, made the swift...
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Online academy aims to help explain ins and outs of SD-WAN
Software Defined Wide Area Network, or SD-WAN, is gaining a following but the technology is still fairly new, and therefore confusing to many. That is why the SD-WAN...
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DEA doesn't miss a step in its transition to a secure remote workforce
How the DEA made the move away from the pre-COVID office life to telework was aided by already having the foundation in place.
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What's behind the 'million windows and doors' of the HHS modernization
Early in 2020, as a pandemic prepared to wreak havoc across the United States, HHS was a major part of the equation in dealing with an environment almost no one really...
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NAVSEA keeps work on ships, fleet moving amid social distancing
Mike Sydla, the division director for Information Management Resources Logistics, Maintenance and Industrial Operations at Naval Sea Systems Command headquarters, said...
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Smooth switch to telework was years in the making
IT Modernization became an even higher priority for federal agencies once COVID-19 landed on the United States like a ton of bricks earlier this year. Two people leading...
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Army Corps of Engineers needs consumable data, training
In addition to the dirt and water the U.S. Army Corps of Engineers moves around the world for its projects, it also has to shift a considerable amount of data.
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Agencies find ways to support Congress' needs remotely
Coronavirus' closures of government facilities or enforcement of social distancing hasn't stopped Congress from conducting business.
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Two data analysis roles, one ultimate goal
In their quest to better infuse operations with data analytics, two agencies are at adjacent stages of this new discipline.
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CDM dashboard has 15 pilot agencies collecting data
In May, DHS awarded its new CDM dashboard contract which was intended to bring better scalability, performance, visualization and analytics to agencies.
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GSA’s CFO office is becoming a ‘community of excellence’ for automation
Robotic process automation as a way of improving operations and freeing people's time up for higher value work has taken hold at the General Services Administration’s...
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Air Force’s information warfare wing looking to pilot zero trust
Although the exact definitions of zero trust may vary, for the 16th Air Force that means breaking traditional relationships.
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NOAA’s approach to Zero Trust is a ‘developing process’
NOAA's broad spectrum of data formats across more than 90 business systems requires regular check on authorization and cyber health.
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Federal threat information sharing gets a more enterprise mindset
She may have left federal government two years ago but Suzanne Spaulding is still very much keeping an eye on the state of agency cyber security. And she sees some good...
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NIH juggles digital transformation across dozens of biomedical missions
Even as the National Institutes of Health wrap up this round of digital transformation, the strategic plan for the next five years is already being developed.
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Cybersecurity experts at US Attorney's Office are finding ways to keep up with data storage needs
Data storage and maintaining cybersecurity standards are daunting challenges for the Justice Department's U.S. Attorney's Office.
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DoD continues research of biometrics potential for identity management
The Pentagon’s research in the biometrics field has led many to speculate that the purpose is to replace CAC with new technologies.
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Using machine learning to ‘automate’ employee expertise
Engineers have long had tools such as computer-aided design and a lot of vendors provide CAD modeling software. But ARPA-E is going beyond that.
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Making local government a partner in 5G expansion
5G is about “the internet of everything,” according to Mitsuko Herrera, special assistant for Planning, Policy and Special Projects for Montgomery County, Maryland.
