Artificial Intelligence

customer experience

OPM introduces new IT pilot to improve customer experience

The Office of Personnel Management is in the middle of a pilot with a small number of agencies to improve the applicant experience for its retirement systems.

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Amid political leadership vacancies, calls for SES reform continue to rise

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AP Photo/Alex BrandonMedicare, Medicaid, CMS, HHS, cybersecurity, Administration of Children and families,The Department of Health and Human Services building

‘An extraordinary opportunity’: How HHS uses shared certificates in hiring

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(Graphic courtesy U.S. Army)Artificial Intelligence

AI-enabled digital twins are transforming government critical infrastructure

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army digital engineering

Army faces data overload but LLMs are not the answer

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DISA, AI, AI/ML, Data management

Intelligence community pushes for ‘AI at scale’ under new IT roadmap

The intelligence community is also pursuing initiatives in cloud computing, data management, zero trust cybersecurity and quantum-resistant encryption.

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JEDI

DoD’s Joint Staff GenAI sprint lays out 8 internal use cases

Lt. Gen. Todd Isaacson, the CIO for the Joint Chiefs of Staff/J-6, said a review team is completing recommendations for leadership around using GenAI.

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Department of State

With new AI tools available, State Department encourages experimentation

State wants employees to try out new AI tools like State Chat and North Star, but also share their own use cases to help drive the agency’s AI approach.

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