One-year anniversary of the CX EO: Embracing a citizen-centric mindset
The federal government provides systems that citizens across our nation rely on daily, especially during some of the most crucial moments in their lives.
The federal government provides systems that citizens across our nation rely on daily, especially during some of the most crucial moments in their lives.
IRS phone operators bear the brunt of taxpayer ire. But phone staff didn’t create the problem everyone lives with.
In the last year, the Cybersecurity & Infrastructure Security Agency and executive orders from the Biden administration have assigned various new security…
The past year has seen countless headlines about how tech and retail behemoths are making enormous investments in the metaverse.