Tom Temin Commentary

Graphic by: Derace Lauderdalecustomer service, customer experence, Customer satisfaction - Employee engagement

How about night and weekend customer service — in person?

Shouldn’t in-person appointments and when they’re available become part of agencies’ thinking about improving customer experience?

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Getty Images/iStockphoto/baramee2554Retirement

Another column on retirement. This time, I’m joining you

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election, presidential transitions, AP Poll Election 2024 Democracy, White House, Biden administration

With the election coming up, no wonder we’re miserable

Presidential transition is already underway, months before the election. You might want to get involved. Just avoid picking political sides.

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Welcome to the 2% year: Not as much for fewer people

For too many federal agencies, staffing levels don’t reflect real mission needs

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Courtesy of: Yeats Dellinger

For federal employee justice, some continuity in leadership

Sometimes things work sort of normally in the government when it comes to federal workplace justice. The Senate last week confirmed the new Special Counsel.

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