Agency Oversight


USPS regulator raises ‘alarm bells’ as agency board reins in its budget

The Postal Service’s regulator is looking to grow its tiny workforce to oversee some of the biggest changes in recent USPS history.

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(AP Photo/Patrick Semansky)Sun shines on the U.S. Capitol dome, Tuesday, March 2, 2021, in Washington. (AP Photo/Patrick Semansky)

A book full of new advice for federal managers who want to get things done

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(AP Photo/Charles Dharapak)FILE - This March 27, 2008, file photo, shows the Pentagon in Washington. (AP Photo/Charles Dharapak, File)

Does the Pentagon skip too many of its congressional reporting duties?

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CISA faces ‘significant concerns’ over losing chemical security staff during reauthorization stalemate

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FILE - Delivery trucks arrive at the loading dock at the United States Postal Service sorting and processing facility Nov. 18, 2021, in Boston. The Environmental Protection Agency is raising concerns about a U.S. Postal Service plan to replace its huge fleet of mail-delivery trucks, saying the effort does not include enough electric vehicles. (AP Photo/Charles Krupa, File)

The Postal Service’s experiment with automated vehicles sort of fizzled

A few years back, the Postal Service purchased 350 automated-guided vehicles to move pallets in its processing center. But according to the USPS Office…

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Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

OMB seeks to ‘build trust’ in government services, speed up CX expert hiring across agencies

The Biden administration is putting its next wave of customer experience improvement into focus, giving agencies new targets — and soon, new tools —…

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Extreme Heat Air Conditioning

How HUD could get a better handle on funds that help pay for low-income housing

Housing and Urban Development (HUD) does not build low-income housing, but it helps finance it. The Government Accountability Office (GAO) found that HUD officials need to do a better job of monitoring and overseeing the use of Housing Trust Fund dollars.

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