Jim Trinka (right) is the Chief Talent Management Officer in the Office of Information and Technology at the Veterans Affairs Department. Nagesh Rao is the Director of business technology solutions at the Small Business Administration. (Photo courtesy ATARC)
SBA, VA driving the customer to center of IT projects
Nagesh Rao, the director of business technology solutions at the SBA, and Jim Trinka, the chief talent management officer in the Office of Information and Technology, say by focusing on customer experience, the applications, systems and people are improving how they meet their mission goals.