Melissa Netram, the chief innovation officer of the Commodity Futures Trading Commission and the director of LabCFTC, said the lab is taking a multi-pronged…
VA’s contact centers turned to a chatbot after experiencing a surge in calls starting in March that led to long wait times and frustrated veterans.
Jim Gfrerer, the assistant secretary for information and technology and chief information officer at the Veterans Affairs Department, said the sense of…
Mark Munsell, the NGA chief technology officer, said industry, particularly non-traditional companies, should use the tech focus and technology strategy documents as guides for how to help that agency overcome long-standing challenges.
Weekly interviews with federal agency chief information officers about the latest directives, challenges and successes. Follow Jason on Twitter. Subscribe on Apple Podcasts or Podcast One.
