Digital Transformation

The Department of Homeland Security is looking to create a “black belt” program to identify data and AI champions across several areas of expertise.

The Biden administration has issued several new mandates for federal agencies to prioritize and deliver enhanced government customer experiences (CX) capabilities. These mandates provide a roadmap and an opportunity for agencies to leverage digital transformation efforts and modernize CX capabilities for the constituents they serve.  

Two former U.S. Patent and Trademark Office directors — one from the Obama administration and one from the Trump administration — recently formed a coalition. Its aim is to protect U.S. intellectual property, particularly from theft by China.

Luis Lopez, who has been with the department since 2017, will replace Jason Gray as CIO.

Multifactor authentication and identity are a major issues in front of the federal chief information security officer council.

In today’s Federal Newscast: The Federal Energy Regulatory Commission gets high marks for its cybersecurity program. Watchdogs say mistakes and fraud led to telehealth overbilling during the pandemic. And DoD wants to know if the kids are doing all right.

For many years, federal agencies treated data as something to guard at all costs, resulting in redundant and disconnected systems across government.

Mark Amtower is joined by Sanjt Ganguli, Vice president, Transformation Strategy and Field CTO of Zscaler.