What I wanted to be able to do is sort of triage, big things that come up, and they come up all the time in the world of federal CIOs. Somebody needs something, COVID is a great example. But the ability to put people on it, just grab that [digital services] team, maybe have a design studio effort, to get whiteboards up and start at the 50,000 foot level and move ourselves down. What's the problem you have? Help walk them and facilitate them through that. And what would you like to be able to do? Then figure out what technologies that that are out there can support it. We try and keep these people on the cutting edge of technology, knowing what's out there.
Chief Information Officer and Assistant Administrator, Transportation Security Administration