The innovative world of Internet of Things (IoT) means industry and government can build things better, stronger faster. They can gather more information, and quickly integrate it. However, there is a price to moving that much data around at that speed. It also means keeping pace with the security concerns in a sophisticated, quickly-evolving environment.
The Biden administration is calling on agencies to improve customer experience across government, but former federal officials say a chief customer officer and scorecard are needed to track and encourage progress.
The Department of Veterans Affairs will postpone the rollout of its new Electronic Health Record at four sites until next year, following several reports raising significant concerns about the system’s reliability.