Customer experience and cybersecurity, frequently considered separate disciplines, are actually closely connected. One simple reason is that leaving constituents’ identities and data open to purloining is not good user experience.
The Biden administration has issued several new mandates for federal agencies to prioritize and deliver enhanced government customer experiences (CX) capabilities. These mandates provide a roadmap and an opportunity for agencies to leverage digital transformation efforts and modernize CX capabilities for the constituents they serve.
Two former U.S. Patent and Trademark Office directors — one from the Obama administration and one from the Trump administration — recently formed a coalition. Its aim is to protect U.S. intellectual property, particularly from theft by China.
In today’s Federal Newscast: The Federal Energy Regulatory Commission gets high marks for its cybersecurity program. Watchdogs say mistakes and fraud led to telehealth overbilling during the pandemic. And DoD wants to know if the kids are doing all right.