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Robotic process automation as a way of improving operations and freeing people’s time up for higher value work has taken hold at the General Services Administration’s Office of the Chief Financial Officer.
VOAs IPSUM artificial intelligence tool can translate and transcribe nearly 1,800 hours of radio and television each week to reach.
The Office of Financial Innovation and Transformation sees itself as a catalyst among agencies, one that is “thinking about the future.”
Appian’s Michael Beckley recently joined Federal News Network to discuss both the challenges and opportunities of automation.
The Defense Counterintelligence and Security Agency is taking the lead on security clearance reform and expanding its new system of automated record checks.
The Internal Revenue Service is handling more of its call volume through automation, which gives its call-center employees more time to address more complex requests from taxpayers.
The Honoring Our PACT Act would expand disability compensation and health care benefits for veterans exposed to toxic substances during their military service.
Automation can help VA process survivors claims when a veteran passes away, which currently takes more than two months on average.
The CDAO team merges major Defense Department’s tech efforts, bringing together a range of DoD innovation leaders.
The procurement and finance organizations have helped push the IRS toward a more innovative approach that focuses on automation to move away from repetitive, mundane tasks.
A Virginia National Guard thinks it’s found a way to save the Air Force hundreds of thousands of man hours each year just by auto-filling a single form.
Spy agencies are starting to organize around a set of common standards and data for using open source intelligence, but challenges remain.