Air Force testing next generation help desk with 70K users as part of EITaaS

As the Air Force rolls out its proof of concept under the enterprise IT-as-a-service, one of the first pieces to go live is something as basic as a modernized help desk. It’s one of several efforts underway, including next generational networking and infrastructure, cloud services and data architecture, that will create this digital Air Force of the future. Bill Marion, the Air Force’s chief information officer, said the help desk initiative went live recently and it kicked off a busy 2020 for the enterprise IT-as-a-service initiative. Hear his conversation with Federal News Network’s Jason Miller on Ask the CIO.