Helping community health workers succeed: Ideas from an innovative program

Experts praise community health workers as the keys to building a more equitable and fair health care system in America. Is there a way to unlock more success for hiring and retaining them?

Dr. Shreya Kangovi thinks so; she developed the IMPaCT Care program, which is saving money and quickly growing. “Conversations on Health Care” hosts Mark Masselli and Margaret Flinter talked to her about how it’s a standardized, scalable program that transforms the effectiveness of the community health workforce by reimagining each step.