Federal Executive Forum Customer Experience (CX) Strategies in Government Progress and Best Practices 2024

Learn how top government CX experts are profiling customer experience success and visions for the future

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Date & Time

On Demand

Webinar

Improving customer experience (CX) is a multi-faceted challenge to tackle as needs vary between stakeholders. How are agencies profiling a successful strategy and what is the vision for the future?

During this webinar, you will gain the unique perspective of top government CX experts:

  • Mo Earley, High Impact Service Provider, Portfolio Lead, Federal CX, Office of Management and Budget
  • Amanda Damewood, Director of Customer Experience, United States Citizenship and Immigration Services
  • Ariele Faber, Chief Experience Officer, Centers for Medicare and Medicaid Services
  • Karen Tuttle, Director of Digital Experience, Verizon
  • Charlotte Lee, Customer Experience & Innovation Strategy Executive, Granicus
  • Moderator: Luke McCormack, Host of the Federal Executive Forum

Panelists also will share lessons learned, challenges and solutions, and a vision for the future.

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Have questions or need help? Visit our Q&A page for answers to common questions or to reach a member of our team.