Federal Executive Forum Customer Experience Strategies in Government Progress and Best Practices 2024

Improving customer experience (CX) is a multi-faceted challenge to tackle as needs vary between stakeholders. How are agencies profiling a successful strategy and what is the vision for the future? During this webinar, you will…

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Date & Time

Nov 6, 2024 1:00 p.m. ET

Webinar

Technology

Improving customer experience (CX) is a multi-faceted challenge to tackle as needs vary between stakeholders. How are agencies profiling a successful strategy and what is the vision for the future?

During this webinar, you will gain the unique perspective of top government CX experts:

  • Dana Chisnell, Executive Director, Customer Experience, Department of Homeland Security
  • Barbara Morton, Deputy Chief Veteran Experience Officer, Department of Veterans Affairs
  • Courtney Kay-Decker, Deputy Chief Taxpayer Experience Officer, Internal Revenue Service
  • Brian Chidester, Head of Industry Strategy, Public Sector, Adobe
  • Paul Kinney, Chief Technical Executive, Federal, HCLSoftware
  • Stephen Sopko, Associate Director, CX, AI, & Digital Transformation, Verizon
  • Moderator: Luke McCormack, Host of the Federal Executive Forum

Panelists also will share lessons learned, challenges and solutions, and a vision for the future.

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