Improving customer experience (CX) is a multi-faceted challenge to tackle as needs vary between stakeholders. How are agencies profiling a successful strategy and what is the vision for the future?

During this webinar, you will gain the unique perspective of top government CX experts:

• Dana Chisnell, Executive Director, Customer Experience, Department of Homeland Security
• Barbara Morton, Deputy Chief Veteran Experience Officer, Department of Veterans Affairs
• Courtney Kay-Decker, Deputy Chief Taxpayer Experience Officer, Internal Revenue Service
• Brian Chidester, Head of Industry Strategy, Public Sector, Adobe
• Paul Kinney, Chief Technical Executive, Federal, HCLSoftware
• Stephen Sopko, Associate Director, CX, AI, & Digital Transformation, Verizon
• Moderator: Luke McCormack, Host of the Federal Executive Forum

Panelists also will share lessons learned, challenges and solutions, and a vision for the future.