Speakers
15 speakers
Date & Time
Apr 23, 2024 to Apr 24, 2024
Webinar
Our Federal News Network CX Exchange 2024, presented by Maximus, might be over, but the smarts live on. You can now find articles and full sessions on demand.
Discover all the tips and tactics shared by the federal and industry customer experience experts who sat down with our tech-savvy journalists.
We’ve got you covered with on-demand articles and full sessions from our exclusive event.
Simply scroll through each daily agenda, choose a session and click on its red “View Session” button.
Agenda
Federal keynote: SSA Commissioner Martin O'Malley on CX for the masses
1:00 pm - 1:30 pm
Industry insight: Maximus' MaryAnn Monroe on scaling CX
1:30 pm - 2:00 pm
Federal keynote: DCSA's Mark Pekrul on bringing more transparency to clearance process
2:00 pm - 2:30 pm
Industry insight: Adobe's Nancy Newell on meeting customers where they are
2:30 pm - 2:45 pm
Featuring HUD's Joe Carter and ACF's Natalie Grant
Federal keynote: 'Recovering from a Disaster' – a Life Experience panel
2:45 pm - 3:30 pm
Industry insight: Verizon's David Werner on infusing AI into digital experiences
3:30 pm - 3:45 pm
Federal keynote: DoD's Tashona Beale on modernizing services that support Fourth Estate agencies
3:45 pm - 4:30 pm
Speakers
Martin O'Malley
Commissioner
Social Security Administration
Mark Pekrul
Deputy Assistant Director, Customer and Stakeholder Engagement
Defense Counterintelligence and Security Agency
John Boerstler
Chief Veterans Experience Officer
Veterans Affairs Department
Joe Carter
Customer Experience Strategist
Housing and Urban Development Department
Natalie Grant
Director, Office of Human Services Emergency Preparedness and Response
ACF
Michael Anthony
Chief Information Officer
National Transportation Safety Board
Andrea Gibbons
Chief Data Officer
AmeriCorps
Linda Southcott
Chief Modernization Officer
AmeriCorps
Tashona Beale
Customer Experience Strategist, Washington Headquarters Services
Defense Department
Petra Alfred
Director, Customer Experience
PEO Manpower, Logistics and Business Solutions, Navy
MaryAnn Monroe
Vice President, Total Experience Solutions and Services
Maximus
David Werner
Senior Client Partner, Connected Experience Solutions
Verizon
Michael Roe
Product Manager
HCLSoftware
Nancy Newell
Head of Strategic Alliances and Marketing Experiences, Public Sector
Adobe
Bob Ainsbury
Chief Product Officer
Granicus
Sponsors
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