Unemployment insurance programs just one example of IT modernization needs

The pandemic put unprecedented pressure on state and federal unemployment insurance programs. Systems including call centers and claims processing struggled to handle the demand, but across the states the state of technology for these needs varies. From the Labor Department, Chief Information Officer Gundeep Ahluwalia and Michele Evermore, deputy director for Policy in the Office of Unemployment Insurance Modernization, joined Executive Editor Jason Miller on Ask the CIO to talk about modernizing the federal unemployment insurance program.