How And Why To Document A Crisis
Organizations that fail to document and study how they addressed a crisis can run the risk of repeating the mistakes they made in managing the situation. Communication consultant Kim Crowder shares her advice and recommendations on when and how companies and government agencies should document a crisis and who should be involved in this important process.
Quotes
“Once the crisis subsides, unleash your thoughts, regroup as a team, and document ideas to fuel meaningful discussions and drive progress.”- Kim Crowder
“Consider essential team members and seek feedback selectively to avoid overwhelming the conversation with too many voices.”- Kim Crowder
“In times of crisis, organizations must recognize the impact of communication channels.”-Kim Crowder
Featured Guest
Kim Crowder
Founder and CEO of Kim Crowder Consulting
Linkedln: https://www.linkedin.com/in/kimcrowder/
Chapters
00:36 Introduction
02:14 Overcoming Implementation Challenges in Organizations.
04:00 Understanding the Impact of Communication Channels.
06:52 Recognizing and Documenting Different Levels of Impact
09:54 Auditing and Feedback for Crisis Plans
07:57 Key Indicators for Crisis Documentation and Planning.
11:44 Building Trust and Accountability through Public Transparency.
13:27 Strategically Reflecting and Evaluating Crisis Aftermath.
15:22 The Value of Including Different Levels of Leadership in Crisis Discussions
17:04 Importance of Feedback, Representation, and Decision-Making.
19:00 Harnessing the Benefits of Criticism in Crisis Management
20:43 Crisis Preparation, Documentation, and Building Proprietary Processes.
22:29 Conclusion
Produced by Heartcast Media