How To Prepare For Any Crisis

Karen Naumann is a veteran public relations strategist. In this episode of “Crisis Ahead,” she shares her recommendations for the steps managers of federal agencies and corporate executives should take to ensure they are ready to respond to a variety of crisis situations.

Quotes

“Scan diverse sources, beyond your industry, to anticipate future landscapes encompassing political, economic, social, technical, legal, and environmental factors.”- Karen Naumann

“For an organization to neglect crisis planning is an act of reckless negligence.”- Karen Naumann

“Embrace strategic foresight through proactive information gathering for anticipating future environments.”- Karen Naumann

Featured Guest

Karen Naumann

Public Relations Strategist

Linkedln: https://www.linkedin.com/in/karennaumann/

Chapters

00:02 Introduction

01:22 Differentiating Between Issues, Emergencies, and Crises.

05:35 Proactive Environmental Scanning for Potential Crises.

08:52 Pre-crisis Activities: Prevention, Preparation, & Relationship Building

09:55 Anticipating Negative Impact: Identifying Stakeholders in Crisis

13:33 Safeguarding Stakeholders from Misinformation

14:45 Inoculating Stakeholders: Proactive Defense Against Misinformation Spread

16:56 Applying the Power-Legitimacy-Concern Model

18:58 Exploring Modern Crisis Types: Faux PA and Cancel Culture.

20:35 Containment and Recovery: Responding to Spillover Crisis Situations

21:50 Navigating the Full Spectrum of Crisis Communications

22:38 Conclusion

Produced by Heartcast Mediahttp://www.heartcastmedia.com