Government Modernization Unleashed

As digital and technological transformation takes hold, how can government leaders learn and share knowledge that can help them speed up innovation and better serve constituents? During this twice-monthly podcast brought to you by EY, we’ll share lessons learned, tactics and a look at what’s on the horizon. On Government Modernization Unleashed, you will hear directly from federal, state and local innovators and EY subject matter experts on the front lines of the most groundbreaking modernization initiatives.

When it comes to AI at Energy, it takes a village

Rob King, the chief data officer at the Energy Department, said a new data strategy and implementation plan will set the tone for using AI in the future.

June 12, 2024
The recipe for making AI a success at your agency

Jeff Bristow, government and public sector technology lead at EY, said agencies should lean into cloud, automation and AI capabilities.

March 8, 2024
Wide acceptance of data standards creating opening for improved health equity

The Office of the National Coordinator for Health IT in HHS is providing seed funding for prototypes and pilots for hospitals and other healthcare providers to test approaches take advantage of technologies that serve all…

December 5, 2023
Awash in data, FAA seeks better insights, impacts, more innovation

Marseta Dill, the deputy chief data officer for the Federal Aviation Administration, said her office is creating efficiencies, including shared services and automated tools, to help employees use and manage data more effectively.

October 31, 2023
How to turn data into foresight instead of hindsight

Andy Ho, the senior manager for data and analytics at EY, said as agencies continue to collect and analyze more and more data, they need to put the processes and technologies in place to ensure…

August 30, 2023
Navigating the ever-expanding data lake takes education, technology, broader perspectives

Jackie Taylor, the US government public sector alliance leader for EY, said agencies need to break down siloes and remove collection blinders to take better advantage of health and equity data.

June 14, 2023
CISA instilling a customer-centric approach down to the program level

Jonathan Kraden, the section chief for customer experience in the cybersecurity division of the Cybersecurity and Infrastructure Security Agency at DHS, said by understanding their customers, they can ensure their services are used successfully.

June 8, 2023
HHS’s ASPR applying pandemic lessons to better manage healthcare supply chain

Arlene Joyner, the deputy assistant secretary and director of the Office of Industrial Base Management and Supply Chain for the Administration for Strategic Preparedness and Response at the Department of Health and Human Services, said…

May 31, 2023
Knowing your customer journey will help agencies deliver better CX

Chris Gianutsos, the managing director for digital at EY, said agencies need to take an outside in point of view when reimaging how they serve their customers.

May 22, 2023
Rigid, linear supply chains must be a thing of the past for agencies

Retired Navy Rear Adm. John Polowczyk, executive director of EY, said agencies must strive for end-to-end visibility as part of becoming more predictive in managing their supply chains.

April 20, 2023
DHS optimistic about future thanks to innovative recruiting, engagement efforts

The Homeland Security Department has launched several initiatives to improve employee engagement, including ‘jump teams,’ which try to solve problems at field offices.

March 30, 2023
Agencies need to close gaps in their recruiting, retention efforts

Erica Ford, a principal for the people advisory services at EY, said agencies have a rare opportunity to reimagine how they recruit and retain workers by highlighting the value of their missions.

March 23, 2023