Speakers
13 speakers
Date & Time
On Demand
Webinar
Our inaugural CX Exchange is over, but the tips, tactics and smart insights live on. You can read about and watch the sessions on demand from this 2023 Federal News Network event now.
On Day 1, our speakers focused on the employee experience of the federal workforce. And on Day 2, they talked to the future of customer experience for federal services.
Just click through each day’s agenda below to find the session you want to watch or learn more about. Thanks for stopping by!
Please register using the form on this page or call (202) 895-5023. Once you register, you will have access to the full event.
On Demand
DAY 1: Reinventing the federal employee experience
NASA's Robert "Bob" Gibbs on creating an out-of-this-world culture
1:00 pm - 1:45 pm
Maximus' MaryAnn Monroe on why good employee CX starts before Day 1
1:45 pm - 2:10 pm
FDA's Josh Lehman on how his agency’s not so different from Zappos — employees come first
2:10 pm - 2:55 pm
HireVue's retired Lt. Gen. Thomas Bostick on recruiting next-generation federal workforce
2:55 pm - 3:05 pm
State's Shannon Nagy Cazeau, David Tucker on delivering great employee experience worldwide
3:05 pm - 3:50 pm
HP Federal's Matt Barry on 4 trends that will affect the future of federal work
3:50 pm - 4:00 pm
Day 2: Preparing for the future of customer experience
GSA's Leilani Martinez on opening fresh ‘digital front door’ to federal services
1:15 pm - 2:00 pm
Maximus' MaryAnn Monroe on why to start by identifying critical pain points
2:00 pm - 2:25 pm
Treasury's Matt Garber on elevating digital financial management services
2:25 pm - 3:10 pm
Okta's Sean Frazier on why security needs to be like wallpaper
3:10 pm - 3:20 pm
TSA's Niki French, Kriste Jordan Smith on the employee-customer connection
3:20 pm - 4:05 pm
Granicus' Charlotte Lee on 3 ways to enhance customer experience through active communications
4:05 pm - 4:15 pm
Speakers
Robert "Bob" Gibbs
Associate Administrator, Mission Support Directorate
NASA
Josh Lehman
Director, Office of Business and Customer Assurance
Food and Drug Administration
Shannon Nagy Cazeau
Director, Office of Policy Coordination, Bureau of Global Talent Management
State Department
David Tucker
Customer Experience Strategist, Bureau of Global Talent Management
State Department
Leilani Martinez
Acting Director, Public Experience Portfolio
General Services Administration
Matt Garber
Chief Customer Officer, Fiscal Service
Treasury Department
Niki French
Customer Service Branch Manager
Transportation Security Administration
Kriste Jordan Smith
Federal Security Director, Dallas Fort Worth International Airport
Transportation Security Administration
MaryAnn Monroe
Senior Director, Total Experience Solutions and Services
Maximus
Retired Lt. Gen. Thomas Bostick
Board Advisor
HireVue
Matt Barry
Chief Operating Officer
HP Federal
Sean Frazier
Federal Chief Security Officer
Okta
Charlotte Lee
Strategic Lead for CX and Innovation
Granicus
Sponsors
Please register using the form on this page.
Have questions or need help? Visit our Q&A page for answers to common questions or to reach a member of our team.