Pentagon has a new plan for ‘customer-led’ IT service delivery

The Pentagon has a new plan to improve technology services inside the actual Pentagon – or big parts of it anyway. The first-ever enterprise IT implementation plan for the Office of the Secretary of Defense promises to take a user-centric approach to improving IT services for the 17 major offices that make up OSD.

Danielle Metz, the OSD chief information officer talks about the specifics in a wide-ranging discussion with Federal News Network’s Jared Serbu.