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Phaedra Chrousos is the first Chief Customer Officer at the General Services Administration. She spoke with In Depth's Francis Rose about a customer-focused web culture, a long-term digital vision for the government, and other agencies' digital service teams.
The Office of Personnel Management is learning how it can use performance appraisal and talent acquisition tools to find the candidates, and do it in the most efficient and accurate ways.
The Veterans Affairs Department launches Vets.gov, a digital doorway to help organize online resources for veterans.
The way to better, more trustworthy government is through fixing broken systems and processes, and funding them adequately, says Federal News Radio's Tom Temin in a new commentary.
Tony Scott, the new federal chief information officer, said in his first public speech his priorities are to ensure existing administration technology efforts are successful. But Scott offered some insights into tweaks and focus areas.
President Barack Obama appointed David Recordon as the director of White House Information Technology. The new position will be responsible for modernizing and securing IT within the Executive Office of the President.
A new initiative from the Chief Information Officer's Council seeks to solve IT acquisition challenges by bringing together small groups of mid-level feds. The groups will try to take a different approach to these long-standing problems.
Joe Klimavicz, the Justice Department's chief information officer, joins Federal News Radio for a free online chat to discuss his IT priorities around shared services, data center consolidation, hiring, and improving and standardizing IT portfolio management.
OFPP Administrator Anne Rung will issue a memo in the coming weeks requiring agencies to rate vendors and for vendors to rate agencies on specific high-dollar IT procurements. Rung said OMB, GSA will hire experts to oversee vendor relationships for IT commodities.
Deputy Secretary Bruce Andrews said while lawmakers decide whether to fund the White House's $3 million request to set up an Idea Lab, the department already released a new online tool to collect employee ideas.
President Barack Obama is asking Congress for additional funding to set up digital services offices in the 25 largest agencies and create idea labs to promote employee innovation.
Megan Smith, the federal chief technology officer says agencies need employees with a high technical quotient to help build digital services. Four months into the job, Smith said digital services, policy and innovation, and STEM are her top priorities.
The Office of Management and Budget is instructing agencies to set up their own digital services group modeled after those at the General Services Administration under 18F and the Veterans Affairs Department.
Beth Cobert, the deputy director for management at OMB, said the administration has to help agencies get the skills and capabilities to move to a digital world more quickly and improve the quality. She said an updated Digital Services Playbook is coming in the next month. The IRS is one of the few agencies to grasp how digital services can improve its mission.