Veterans Benefits Administration

• VA struggles with accuracy as disability claims get more complex

  The Department of Veterans Affairs says it has made significant strides in targeting its most complicated disability claims toward its most seasoned claims processing staff, but IG audits still find errors in nearly a third of compensation claims processed for Traumatic Brain Injury.

  Defense

  December 06, 2013
• Record claims spur demand for automation at VA

  The Department of Veterans Affairs, which processed a record one million claims in 2010, is still seeing claims come in faster than it can process them and expects even more new filings in 2011. Despite that, VA hopes to eliminate its backlog of claims by 2015.

  Budget

  March 23, 2011
• VA automation speeds up GI Bill claims

  The Department of Veterans Affairs said Monday that a new automated system has cut the backlog of education benefit claims under the new Post-9/11 GI bill and sped up the process of delivering payments to students. VA is using an agile technology development approach to make changes easier and faster.

  Budget

  February 01, 2011
• VA hopes to jumpstart claims processing

  VA officials said they intend eliminate the backlog of disability claims by 2015 by looking to new technology. The agency wants to dramatically expand a pilot program that lets vets submit claims online.

  Budget

  December 20, 2010