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It’s hard to go a day without hearing someone in government bring up customer experience. It makes sense given agencies provide services 24/7. Our new ebook offers tactics from 11 federal leaders and five industry experts to help improve CX right now.
The White House is asking Congress to increase spending on cybersecurity by 13% over the 2023 request and wants to spend $510 million on customer experience initiatives.
President Joe Biden’s fiscal 2024 budget request to Congress increases discretionary spending for defense and non-defense agencies with nine departments asking for double-digit increases.
The Biden administration is asking Congress to give federal watchdogs and prosecutors more funding — and more time — to go after billions of dollars in COVID-19 spending lost to fraudsters.
President Joe Biden directed agency leaders to expand federal employees’ access to leave options, including for family and medical emergencies, as well as in instances of domestic violence.
In today's Federal Newscast: The Defense Department Inspector General issues a critical report on the behavior of the former director of the White House Military Office. A 17th Sergeant Major of the Army has been selected. And DCSA awards two contracts worth more than $2 billion each.
The Biden administration is calling on agencies to move on from just talking about artificial intelligence and actually use these tools for their day-to-day work.
In today's Federal Newscast: The Biden Administration expands the use of procurement to encourage economically friendly purchasing. American embassies worldwide are in line for a major network upgrade. And the Department of Homeland Security looks to improve customer experience with people and data.
In today's Federal Newscast, the Education Dept. is trying to work quickly to set up a simple application process to help borrowers claim debt relief.
Current policy lets feds use sick leave to travel for medical care, but some employer groups want the White House to go further.
In today's Federal Newscast, this fall, the White House will have paid internships for the first time ever.
The White House recently received some expert advice about its signature cybersecurity initiative, namely to get every agency to move to zero trust systems architectures.
Over 90 agencies release 300 new actions aiming to expand opportunities in federal services for disadvantaged communities.
In today's Federal Newscast, the Biden administration expects climate change’s toll on the federal government will become more expensive over time.