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On this episode, we talk with Federal CIO Clare Martorana about the recently released Federal IT Operating Plan and hear from two more of the ACT-IAC 2022 Innovation Champion Award winners. Guests: Clare Martorana, Federal…
The Biden administration is calling on agencies to improve customer experience across government, but former federal officials say a chief customer officer and scorecard are needed to track and encourage progress.
The Technology Modernization Fund is making a big investment in better customer experience throughout government.
Federal CIO Clare Martorana has been briefing lawmakers about awards and the impact of the Technology Modernization Fund to ensure transparency and accountability.
The Technology Modernization Fund made its first awards since September and only second set of awards from the $1 billion Congress allocated in the 2021 American Rescue Plan Act.
The list of executives leaving OMB’s Office of the Federal CIO is growing, but don’t take that as a bad sign.
When it comes to improving customer service, Clare Martorana, the federal chief information officer, said agencies are trying to think less about individual transactions and more about the experiences Americans have with government at various stages of their lives.
The nine appropriations bills that Senate Democrats unveiled Monday are silent on the topic of federal pay, meaning they'll defer to the president's recommendation for a 2.7% raise for employees in 2022.
GSA, OPM, Education and DHS received funding for IT modernization projects with a focus on cybersecurity and improving citizen services.
Federal agencies are simultaneously assessing the state of diversity, equity, inclusion and accessibility inside their own workforces and in the external services they provide to the public. The Biden administration says that's by design.
Budding IT professionals with software engineering, data science, design, cybersecurity and other critical skills are eligible to apply to the Digital Corps fellowship, a two-year, paid opportunity designed specifically for entry-level talent.
During the Federal IT Acquisition Reform Act (FITARA) scorecard hearing, Federal CIO Clare Martorana outlined her four priorities.
House Oversight and Reform Subcommittee on Government Operations released the latest agency grades on progress around IT modernization goals.
Alma Cole, the chief information security officer for the Customs and Border Protection directorate in the Department of Homeland Security, is leaving to join Caterpillar, a global information services company, as the deputy CISO.